Esemel Ltd

Sometimes in business it pays to take a step back, take a deep breath and look at your systems and processes from an outsider’s perspective.

What would happen if the business owner was unable to come to work tomorrow or went on holiday? Or what if the super-efficient administration assistant abruptly resigned? Or the production manager, or sales rep? Would the business still run as smoothly as when all hands were on deck?

Chances are, the answer to that question is “no”, unless the business is equipped with an operations manual from Esemel Limited.

Esemel specialises in capturing and documenting the valuable know-how of key team members to ensure operations continue smoothly without key staff members and prevent new employees from having to ‘reinvent the wheel’. The aim is to also assist in the sharing of best practises within the organisation.

“The knowledge of how things are done and why, often exists only in the heads of a small number of employees,” says Linda Smith, Managing Director of Esemel. “Unfortunately, many business owners don’t realise the value of this knowledge until a key employee has left the organisation. The fallout from this situation can place a huge burden on the business and the rest of the staff.”

By tapping into the intellectual capital a business already has, Linda and her team draft user-friendly manuals of business policies, procedures and systems to ensure the business runs like clockwork, whatever the circumstances.

Esemel’s ‘skeleton’ operations manual is specific to small and medium sized businesses, and gives an overview of the business in easy steps, and importantly, from an outside perspective.

Processes are standardised, delegation becomes easier, errors are reduced, induction training is improved, reliance on key people is minimised and clients can expect excellent customer service, time after time.

“Often business owners or managers can't easily see a good view of the entire business and become caught up in the day-to-day detail – they can't see the wood for the trees,” says Linda.

“This is where our expertise comes in. We guide them through a journey from the big picture overview, through to the detail.
 
“The manual can cover the whole business, or be specific to a particular role. We provide a framework of procedure headings, created through meetings with the business owner or manager and completely customised for their own company.”

Once the skeleton manual is complete, the Esemel team can either help business owners complete the rest of the manual themselves, or continue to write it for them.

“We are happy for clients to take the skeleton manual and continue with it themselves, or we can continue on and offer our full service.”

Esemel’s manuals are not specific to any particular industry; rather they create value and promote business growth whatever the business may be.

“We identify office procedures and systems that give businesses the opportunity to do what they do best. Our clients have ranged from a funeral home to commercial cleaning, engineering, manufacturers, importers, exporters – everything.”

So if the prospect of a holiday is too daunting, your business has gone through a rapid growth and systems and procedures are outdated, or you think the business would benefit from documenting the knowledge of key employees, contact Esemel to help your business run itself!