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Related term: Customer satisfaction

  • Customer service is a dead concept in New Zealand and it’s time businesses were shaken out of their complacency, says Dr Ian Brooks (pictured). To this end, the Auckland author and speaker on customer care has launched the New Zealand Association for Customer Excellence.
    Article - 2007-10-18 10:34
  • The New Zealand Association for Customer Excellence (NZACE) has postponed its inaugural conference and awards programme till next year because of poor response.“Our effort now is on the [quarterly] magazine and membership in NZACE,” says NZACE founder, Dr Ian Brooks of Birkenhead.And the first meeting of the Auckland region of NZACE was held at The Northern Club last month.
    Article - 2007-10-18 10:34
  • A comprehensive economic development strategy has helped Hutt City win the Local Government Body Category of the 2008 Vero Excellence in Business Support Awards.
    Article - 2008-05-02 15:35
  • Winner: Lifestyle Services Franchisee of the Year, Westpac Franchisee of the Year For the second year in a row, Quest Newmarket, the 48-room, four-plus-star hotel won the title of Best Lifestyle Franchisee of the Year. High customer and staff satisfaction were vital in helping the Quest Newmarket hold on to its crown this year. The hotel is part of the Quest Serviced Apartments franchise, which launched its new accommodation concept 20 years ago. It provides stylish, roomy and well-appointed serviced apartments to business and private guests.
    Article - 2008-12-09 10:32
  • Efficient and reliable delivery of goods and documents is particularly vital to the economy as it not only helps to conduct routine business, it can impact on businesses’ long term prospects and sustainability.
    Article - 2010-05-14 15:31
  • New Zealand consumers have no time for awful customer experience, with a new survey finding 80 per cent of us pulling the loyalty plug after a bad experience. The iStart-Microsoft Customer Experience Survey found that nearly three quarters of us tell at least one person about a bad experience, while a third will also use social media to vent our frustration.
    Article - 2011-05-04 13:00
  • Less than 10 percent of New Zealand tourism and hospitality businesses have a clear visitor experience strategy in place. This number decreases dramatically for smaller organisations that make up the majority of businesses in these industries.  
    Article - 2011-05-30 11:01
  • Less than 5 percent of New Zealand businesses have a clear customer experience strategy in place. This number decreases dramatically for smaller organisations.  
    Article - 2011-05-31 11:00
  • In the current business culture customer complaints are a waste of time. Business is not listening despite what they tell you in their marketing. This according to Chris Bell Managing Director of Customer Experiences an organisation that specialises in the development of high quality customer experiences.
    Article - 2011-06-21 11:00
  • This week CTMA launches its fifth annual customer experience study of consent and inspection services. Customers who have obtained Resource Consents, Building Consents and Building Inspection services during 2011 are being asked to give feedback about the service they received from their council. Each year since the annual study began in 2007, feedback from hundreds of homeowners, builders, architects and other building professionals has helped participating councils prioritise their work to improve their services.
    Article - 2011-10-10 14:00